Rules of Play at Medieval Mayhem

 

We want your visit to be as comfortable and safe as possible and we are following the Government Guidance and have the following rules in place currently at Medieval Mayhem:

  • Bookings should be made online, this enables us to control capacity to restricted levels and with details for the Track and Trace service. Your personal details will be kept in line with GDPR guidelines and destroyed after 21 days.
  • Bookings should be made for your household or bubble only and not for multiple households, we reserve the right to split any bookings over 6 to 2 separate tables.
  • You will receive an email confirmation of your booking and this should be brought with you on the day of your booking either printed out or on your mobile device
  • Numbers allowed in for each session will be heavily restricted and should always be pre booked
  • Each area of the frame is limited by capacity and therefore we reserve the right to prevent access until capacity reduces.
  • To ensure availability and cleanliness to everyone who books, we do need to enforce the time limits on these tables and any overstay will not be allowed as we need the full allocated time of an hour between sessions for cleaning
  • As we work these sessions on a capacity basis, we are unable to refund pre-paid tickets – but at Managers Discretion we may be able to move them to another day if there is space.
  • Face coverings should be worn by anyone over 11 at all times except when seated at your table, if you do not have one then we can provide one for you, unless you are exempt in which case you would not be required to wear one but please contact us via messenger or email prior to attending.
  • Please ensure that your child follows the directional arrows when in the frame (you are welcome to join them and play too) and only plays in the age appropriate area.
  • Please ensure you use the Hand Sanitizer on entry to the centre, entry and exit of the frame and after any other physical contact.
  • There is 4 que spots for the counter, if these are full then please wait till one becomes empty or order from the comfort of your table via our app.
  • Late arrival for your session, does not result in a late finish to your session, the end time must remain in place as there will be cleaning that needs to be performed afterwards.
  • You will be allocated a table and escorted to it, please do not move tables around the centre as we have arranged them as per bookings.
  • There is a one-way system for entry and exit to the toilets, please follow this to reduce proximity to others.
  • We are a children’s centre so we will not tolerate bad language, aggression or confrontation towards our staff or other visitors and anyone displaying this will be asked to leave the centre and blocked from re booking.
  • We ask that any problems or concerns that you have whilst at the centre is addressed at the time with the Duty Manager, we want you to be happy and we want you to be comfortable so please do speak to the staff
  • Any bookings unable to be fulfilled due to closure of the centre regarding a local lockdown will be refunded, however if the centre is open during a local lockdown and you choose not to attend this would not be refunded, however at the Managers discretion we may be able to relocate your booking to another date.